Terms and Conditions

1. Direct VIP Chauffeurs require a minimum of 4 hours notice for a cancellation. If cancelled within the 4 hour window a full charge will be applied.

2. Direct VIP Chauffeurs request a minimum of 8 hours notice for any online bookings.

3. If you would like to make a booking with less than 6 hours notice – Please call 01895 900010

4. Whilst we do our best to ensure our chauffeurs are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.

5. The chauffeurs will drive at safe and sensible speeds, in accordance with the legal speed limit and road conditions.

6. Passengers are responsible for any damage they may cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate the vehicle to working order.

7. We may have to provide subcontracted vehicles occasionally, we assure that they will meet our rigorous standards.

8. By supplying your email address/phone number you permit Direct VIP Chauffeurs to contact you via email/phone/text, in return we promise never to supply your email/phone number to any third party.

9. If there are any changes or variations to the journey booked, the client will be charged any extras in accordance with our pricing structure.

10. We reserve the right to change your vehicle and or chauffeur at any time if necessary.

11. Our Chauffeurs will travel by the most appropriate route on the day, unless instructed otherwise by the passenger.

12. Direct VIP’s vehicles and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Direct VIP Chauffeurs shall not be held responsible/liable for any loss/damage to such property.

13. Direct VIP Chauffeurs and its chauffeurs have the right to refuse to carry any passenger who are thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, and or vehicle or any other passengers.

14. Direct VIP Chauffeurs maintains a strict non-smoking policy in all its vehicles.

15. Online quotations do not allow for public and bank holidays an additional surcharge of 50% will be applied.

16. Nothing contained in these terms and conditions affect the Client’s’ statutory rights.

17. We reserve the right to change any of these terms if required.

18. A full list of T&C’s are available if deemed necessary by us.